FAQs

 

Our Design

 

Each necklace is designed to offer a beautiful fashion piece that is also functional.  

 

A Girl's Yorkie (AGY) necklaces are made with a lightweight, but strong, flexible bead wire that allows the necklace to drape beautifully around your dog’s neck without interfering with your dog’s active lifestyle.

 

Each necklace comes with: (1) a large lobster clasp that allows you to easily clasp it around your dog’s neck, and (2) a two inch extension cord that allows you to adjust the length of your dog’s necklace, making it perfect for growing pups!

 

Each necklace is made upon demand taking into account your dog’s neck size to ensure the best fit for your dog.

Because our necklaces are made to order, we are able to make slight adjustments to any listing.  Pleas email us at agirlsyorkie@gmail.com if you would like any changes to your order.

Ensuring the Right Fit

 

AGY builds necklaces for dogs of all sizes!  We love to see all dogs - from the tiniest to  the biggest in AGY necklaces!  

 

Each necklace is made on demand to ensure the best fit for your dog.  When ordering, select the appropriate necklace size for your pup (Small, Medium, or Large).  For example, if your pups has a neck size of 12 inches, select a size Small.   We ask that you also include your dog’s exact neck measurement in the comments to ensure the best fit.  Each necklace will be made 1-2 inches larger than the circumference of your dog’s neck that is provided by you, and each necklace will come with a two inch extension cord to ensure that the necklace will not be too small upon arrival. 

When measuring your pup's neck, we recommend that you loosely measure your dog's neck, and if your pup is extra fluffy, we encourage you to add 2-4 inches to the neck measurements that you provide to us. If your pup is extra fluffy, we ask that you order the appropriate size of necklace considering your dog's fluff. For example, if your dog's neck size is 12 inches, but you want to account for fluff, and list your dog's neck size as 14 inches in the comments, we ask that you select a size medium for your pup's necklace size.  

 

 

Custom Necklaces and Collar Charms

 

AGY is excited to offer its customers an option to customize their own necklaces and collar charms!  

 

A customer may choose to provide guidance on a custom collar charm or necklace.  To assist us in creating the perfect necklace for your pup we recommend that you provide: (1) 2-3 colors that you would like to see in your necklace; (2) a general style that you are looking for (e.g., glamorous, natural, everyday wear, matte colors, florals, beach inspired); (3) if you are ordering a pendant, what type of pendant you might like (e.g., a heart, flower, star, initial, gemstone); and (4) anything unique that you are looking for.  For collar charms, we recommend that you provide a color you would like for the beads, a particular style (e.g., natural, glam), and the type of dangle charm you would like.  While we are limited on what the market offers at the time you order your collar charm or necklace, we will make every effort to meet each of your requests.

 

You may also choose to be completely surprised.  In this circumstance, AGY will review any social media accounts you provide for inspiration and will design a piece for you.  

 

All customers who order a custom necklace or collar charm will receive a picture and/or video sent to the e-mail provided at checkout, and will have two opportunities to make changes before the necklace or charm is closed off and completed.

 

Due to the customization of these products, these products cannot be returned or exchanged.  Please see our refund and exchange policy below if your necklace becomes damaged.

Processing Time

 

All products are made at the time of ordering to ensure the best fit for your pups.  We strive to send all orders out within one week of receipt.  However, during high volume times, orders may take up to two weeks to be completed.  If you need your order sooner, please do not hesistate to contact us at agirlsyorkie@gmail.com.

 

 

Payment

 

We accept all major credit cards and PayPal.

 

 

Shipping

 

At this time, we are happy to offer shipping to the USA (all states and territories) and Canada.  Unfortunately, we are only able to offer international shipping in limited circumstances at this time due to COVID-related disruptions.  If you live internationally and would like to purchase from our shop, please contact us by email to inquire.

 

 

Refunds and Exchanges

 

All products are handmade.  As such, you may notice minor imperfections in the necklace.  This is normal and part of the charm of a handmade product. 

 

Due to the limited supply of beads and the customization options, AGYis only able to offer exchanges or refunds in very limited circumstances.

 

AGY will offer exchanges or refunds if the necklace is damaged or breaks within 30 days of receipt.

 

 

Disclaimer and Release of Liability

 

While AGY necklaces were built with the active pup in mind we do NOT recommend these necklaces for dogs who are aggressive chewers or have destructive tendencies.  Your pup should always be supervised when wearing a necklace, and we do not recommend that dogs be allowed to sleep in their necklaces.  Each necklace contains small parts, which, if torn apart, may become choking hazards to your dogs or children.  AGY is not liable for any harm caused to your pet or any persons.  

 

 

Ambassadors and Models

 

We host a quarterly ambassador/model search for AGY Fashionistas.  If you are interested in becoming an AGY Model, please follow our Instagram account @agirlsyorkie.  AGY models enjoy 40% off their first purchase, 25% off all accessories throughout their active terms, and 15% off for their followers.  Our AGY model terms run from February - May, June - September, and October -January.

 

Collaborations, Wholesale and Giveaways

 

We love to design necklaces as a collaboration with other dog accessory shops!  Send us a message at agirlsyorkie@gmail.com if you have a collaboration idea!  

We also create necklaces for wholesale purchase.  If you would like AGY in your shop, please contact us for wholesale pricing.  You may choose from products currently available for sale or your may submit an idea for us to design a necklace exclusive for your shop.

 

We are happy to participate in giveaways on Instagram, but are limited on the number we can do each quarter.  If you would like for us to participate in a giveaway you are hosting, please send us a DM @agirlsyorkie.