FAQs

 

Our Necklace Design

 

Each necklace is designed to offer a beautiful fashion piece that is also functional.  

 

A Girl's Yorkie (AGY) necklaces are made with a lightweight, but strong, flexible bead wire that allows the necklace to drape beautifully around your dog’s neck without interfering with your dog’s active lifestyle.

 

Each necklace comes with: (1) a large lobster clasp that allows you to easily clasp it around your dog’s neck, and (2) a two inch extension cord that allows you to adjust the length of your dog’s necklace, making it perfect for growing pups!

 

Each necklace is made upon demand taking into account your dog’s neck size to ensure the best fit for your dog.

Because our necklaces are made to order, we are able to make slight adjustments to any listing.  Pleas email us at agirlsyorkie@gmail.com if you would like any changes to your order.

If you prefer elastic necklaces, please contact us, as we can accommodate elastic for most styles.

Ensuring the Right Fit

 

AGY builds necklaces for dogs of all sizes!  We love to see all dogs - from the tiniest to the biggest - in AGY necklaces!  

Each necklace is made on demand to ensure the best fit for your dog.  The final product will be approximately 2 inches larger than the neck size provided by you, and will come with a two inch extension cord.  So, for example, if your dog has a 12 inch neck, and your order a size small, your finished necklace will measure approximately 14 to 16 inches.  If your dog is extra fluffy, we recommend providing your dog's exact neck size to us, but ordering up one size.  In this example, if your dog has a 12 inch neck, but is extra fluffy, we recommend you order a size medium.  The finished size of this necklace would be approximately 16 to 18 inches.

Our sizing chart is as follows:

X-Small - Necklace built for dogs with neck sizes up to 10 inches.  

Small - Necklace built for dogs with neck sizes between 11 and 13 inches.

Medium - Necklace built for dogs with neck sizes between 14 and 16 inches.

Large - Necklace built for dogs with neck sizes between 17 and 19 inches.

X-Large - Necklace built for dogs with neck sizes 20 inches and larger.

 

If you have any questions about what size to order, please contact us at agirlsyorkie@gmail.com or use the chat feature located at the bottom right hand corner.

 

 

Processing Time

 

All products are made at the time of ordering to ensure the best fit for your pups.  We strive to send all orders out within one week of receipt.  However, during high volume times, such as new releases, orders may take up to two weeks to be completed.  If you need your order sooner, please do not hesistate to contact us at agirlsyorkie@gmail.com.

 

 

Payment

 

We accept all major credit cards and PayPal.

 

 

Shipping

 

At this time, we are happy to offer worldwide shipping through USPS.

 

Our Reward Program

We are happy to offer discounts through our Smile Reward program, which allows you to earn rewards just by shopping.  To sign up, simply log in and create an account with A Girl's Yorkie.  The login button is located at the top of the website.  Once you create an account you will be automatically enrolled in our rewards program.  **When shopping, be sure to always be logged in so that your rewards will apply to your account.

To check the status of your rewards, simply click on the purple reward icon located at the bottom left of the screen.  Your reward point will show at the top of the screen.  

When you are ready to redeem your rewards, click on the button that says "ways to redeem".  Then click the button that says "redeem".  Adjust the slider for the number of points you want to redeem (100 points = $1), and click redeem.  You will then receive a special code.  Click the button that says "copy the code" and paste the code in the promo section at checkout (you will also receive an email with your promo code).  This discount cannot be combined with other discounts or promotions.  If you have any difficult viewing or redeeming your rewards, contact us at agirlsyorkie@gmail.com or click the chat feature at the bottom right corner of the screen.  

Refunds and Exchanges

 

All products are handmade.  As such, you may notice minor imperfections in the necklaces and collar charms.  This is normal and part of the charm of a handmade product. 

 

Due to the limited supply of beads and the customization options, AGY is only able to offer exchanges or refunds in very limited circumstances.

 

AGY will offer exchanges or refunds if the necklace or charm is damaged upon receipt or breaks within 30 days of receipt.

 

 

Disclaimer and Release of Liability

 

While AGY necklaces and collar charms were built with the active pup in mind we do NOT recommend these necklaces for dogs who are aggressive chewers or have destructive tendencies.  Your pup should always be supervised when wearing a necklace or charm, and we do not recommend that dogs be allowed to sleep in their necklaces and charms.  Each necklace and charm contains small parts, which, if torn apart, may become choking hazards to your dogs or children.  AGY is not liable for any harm caused to your pet or any persons.  

 

 

Ambassadors and Models

 

We host a quarterly ambassador/model search for AGY Fashionistas.  If you are interested in becoming an AGY Model, please follow our Instagram account @agirlsyorkie.  AGY models enjoy free gifts, 25% off all accessories throughout their active terms, and 15% off for their followers.  Our AGY model terms run from February - May, June - September, and October -January.